Spanish for dispatchers
El curso 8 espaƱol para expedidores

Spanish is no longer a foreign language--it is now considered a second language. Every dispatcher should be familiar with common words and phrases used by Spanish speaking callers. Dispatch centers should be able to provide a standard of care by knowing how to ask basic questions of who, what, and when in Spanish. Our Spanish dispatcher instructor for PDM911 is a Native Nicaraguan. And holds an Education degree and Spanish degree. Also she has a passion for teaching Spanish.


  • What is your location
  • What is your name
  • Do you need Police, Fire or Ambulance
  • Is anyone hurt
  • Does anyone have a weapon
  • What kind of weapon