Writing Communication Center Policies and Procedures

The purpose of this two-day workshop is designed to provide the Communication Center Supervisors with the basic knowledge of writing policies and procedures. The student will be given instructions in the inactive course essential for addressing today's communication centers needs. The student will also be exposed to common policies and key terms regarding policy matters.

Sexual Harassment Workshop for Dispatchers and Supervisors

This one-day workshop is designed to provide the new or experienced dispatcher supervisors with the level of knowledge associated with Sexual Harassment in the Communication Center. This workshop is an interactive workshop that will allow the dispatch supervisors to familiarize themselves with key terms and common practices that are essential for supervisors of a Communication Center or shift supervisors.

Customer Service and Stress Awareness Workshop for Dispatchers handling angry, hostile and abusive callers

The purpose of this one-day workshop is to provide the new or experienced call takers with basic call handling techniques with emphasis on customer service, courtesy and professionalism while handling non-emergency and service calls from the publice. This interactive workshop will allow the student to familiarize themselves with key terms and common practices associated with good customer service.

Professional Dispatch Management offers a wide variety of workshops that are personalized to fit the needs faced by Call Centers today. For additional information on scheduling a workshop in your area please contact us at (601) 940-5320 Mobile Phone or (601) 364-4652 Pager or via Email.