Courses

Basic Employee Management
Level I Supervisor Course
Got a PROBLEM EMPLOYEE?
Learn the basic fundamentals for dealing with potential problem employees. this class focuses on documentation, absenteeism, motivation, teamwork, sexual harassment, workplace violence, progressive discipline, how to handle problem employees and delegation.

Liability Course
Level II Supervisor Course
Have you been sued lately?

This course focuses on liability issues that are confronted by today's 911 center:

Negligence
Vicarious liability
Intentional tort
Sexual Harassment
How to handle complaints against the dispatch center
How to handle problem employees

Handling Officer Down for Dispatchers

Will you know what to do once an officer has been shot or injured?
This 2 day intense class focuses on how the dispatcher can recognize red-flags, officer safety, procedures to follow once an officer has been shot, how to recognize dispatcher stress, compassion fatigue, burn-out and how to cope with it.

Bank Robbery Crisis Call Handling
This course focuses on how to handle a crisis call and how to remain calm under pressure. The topics covered in this course are:

bank robbery

officer involved shooting

school shooting

sniper attack

severe weather

workplace violence

hostage calls

Dispatchers Dispatch Certification
(40 core hours)

This course is designed to give the dispatcher 40 hours of basic dispatch instruction. It is also designed for the new dispatcher with less than one year of experience. This is a national certification course offered through Sue Pivetta of Professional Pride 911 trainers which is based in Seattle, WA.

Stressed Dispatcher Stress Management
for Dispatchers

This is a one day course designed to raise dispatch awareness of the hazard affects of stress, how to recognize stress, how to cope with stress, and how to recognize compassion fatigue.

Domestic Violence and
Stress Management

This 2-day course focuses on the effects of domestic violence on the victim and the hazards it creates for responding officers. Other topics are as follows:

Officer safety
Recognizing red flags
Domestic violence and the badge
The "excited utterance" rule

This class focuses on raising dispatch awareness of the hazardous affects of stress, how to recognize stress, how to cope with stress, and how to recognize compassion fatigue.

Spanish Spanish for dispatchers
El curso 8 español para expedidores
This 2-day course is meant to familiarize the dispatcher with basic Spanish, how to recognize the answers and how to ask the WHO, WHAT, WHEN and WHERE in Spanish.

Este curso de 2 días se significa para familiarizar el expedidor con el español básico y cómo reconocer las respuestas y cómo preguntar el, que, lo que, cuando, y donde en español.

Basic Employee Management

9-1-1 Liability

Advanced Supervisor's Course

Officer Down

Crisis Call Handling

Dispatch Certification

Stress Management

Domestic Violence

Spanish for Dispatchers

Professional Dispatch Management offers a wide variety of courses to fit every need. For additional information regarding course layout and hosting a class please contact Robert Graham at (601) 940-5320 Mobile or (601) 364-4652 Pager or via Email.

Why train your dispatchers? Because you can't afford not to!

Advanced Supervisor Training
Level III Supervisor Course
This 2-day course is designed for supervisors who deal with delicate or uncommon problems such as ADA, Sexual Harassment, FMLA, Fair Labor Standards Act, Workman's Comp Claims, Title 7 violations, retaliations and hostile work environments, adverse job action and problem employees. This course will also cover case history of dispatch centers who have been sued.

Liability Course Level II Supervisor Course Have you been sued lately?

This course focuses on liability issues that are confronted by today's 911 center:

Handling Officer Down for Dispatchers

Liability Course
Level II Supervisor Course
Have you been sued lately?