Spanish is no longer a foreign language--it is now considered a second language. Every dispatcher should be familiar with common words and phrases used by Spanish speaking callers. Dispatch centers should be able to provide a standard of care by knowing how to ask basic questions of who, what, and when in Spanish. Our Spanish dispatcher instructor for PDM911 will provide basic questions a dispatcher should ask and understand the responses in Spanish.

• What is your location

• What is your name

• Do you need Police, Fire or Ambulance

• Is anyone hurt

• Does anyone have a weapon

• What kind of weapon