CUSTOMER SERVICE AND STRESS AWARENESS WORKSHOP FOR DISPATCHERS HANDLING ANGRY, HOSTILE AND ABUSIVE CALLERS

The purpose of this 1-day workshop is to provide call takers with basic call handling techniques with an emphasis on good customer service, courtesy to customers and professionalism while handling non-emergency calls.

This interactive workshop allows the dispatcher to familiarize themselves with key terms and common practices.

• Angry Callers

• Hostile Callers

• Handling Complaints

• Customer Service Mentality

• A Positive Image